Tire Fill Flatproofing Foam Fill

Pathway Polymers Customer Survey Shows High Level of Satisfaction

Customer relationships are key to Pathway Polymers’ success. We’ve captured the voice of our customers through a customer survey – allowing us to gain insight from them. With these survey results we can better respond to their needs and continually improve satisfaction and loyalty.

We are proud to announce the results of our survey below. It has helped identify areas where we are strong and areas where we can improve. In addition, we are effectively creating a plan to maintain and improve services going forward.

87% of respondents feel overall customer service is excellent/good
95% of respondents feel TyrFil product performance is excellent/good
85% of respondents feel TyrFil overall product value is excellent/good
90% of respondents feel Customer Service speed of response is excellent/good
90% of respondents feel Customer Service on-time delivery is excellent/good
90% of respondents feel Technical Service speed of response is excellent/good
89% of respondents feel Technical Service willingness to help is excellent/good
90% of respondents feel Technical Service technical expertise is excellent/good
88% of respondents feel Regional Manager speed of response is excellent/good
89% of respondents feel Regional Manager professionalism is excellent/good
88% of respondents feel Regional Manager ability to meet needs is excellent/good
57% of respondents feel Pathway Polymers’ product innovation is above average/leading-edge
67% of respondents feel Pathway Polymers’ equipment/machine Innovation is above average/leading-edge